Category Archives: Baldrige Criteria

Beyond Accreditation: Business School Council Takes Baldrige to “Next Level”

By Christine Schaefer The Accreditation Council for Business Schools and Programs (ACBSP) has long used the Baldrige Excellence Framework as the backbone of its accreditation standards, criteria, and review process for the organizations it serves. As ACBSP President and CEO … Continue reading

Posted in Baldrige Criteria, Baldrige Events, Baldrige News, Baldrige State & Local Programs, Education | Leave a comment

Lots of Activity, No Progress

Posted by Harry Hertz, the Baldrige Cheermudgeon I recently read an HBR blog entitled, “How Aligned Is Your Organization?” The authors attributed a lack of internal organizational alignment to four reasons. The last, and I thought very important one, was … Continue reading

Posted in Baldrige Criteria, Business, Customer Focus, Leadership, Manufacturing, Measurement, Analysis, and Knowledge Management, Operations Focus, Performance Results, Strategic Planning, Uncategorized | Tagged , , , | 7 Comments

Learning from a Restaurant Business Studied by Harvard Students

By Christine Schaefer Two years ago we wrote here about Pal’s Business Excellence Institute (Pal’s BEI) to highlight the role of the Kingsport, Tennessee-based small business as a training offshoot of the Baldrige Award-winning restaurant chain Pal’s Sudden Service. Launched 17 years … Continue reading

Posted in Baldrige Award Recipients, Baldrige Criteria, Baldrige State & Local Programs, Small Business, Workforce Focus | Tagged | 4 Comments

What Brings More Insight: the Answers or the Questions?

Posted by Dawn Marie Bailey What if you were asked to speak on a topic for which you had no expertise? Would you turn down the assignment because you felt that audience members were already experts and you didn’t have … Continue reading

Posted in Baldrige Award Process, Baldrige Criteria, Uncategorized | 1 Comment

A Baldrige Fellow’s Plan to Make University Degrees More Valuable

By Christine Schaefer Dr. Timothy Mottet, provost at Northwest Missouri State University for the past three years, will begin serving as president of Colorado State University–Pueblo in July. For both universities, the capstone project Mottet developed as a 2016–2017 Baldrige … Continue reading

Posted in Baldrige Criteria, Baldrige Events, Education | Tagged | 3 Comments