Category Archives: Baldrige Criteria

A Doctor Who Launched an Innovative Surgery Center during His Baldrige Fellowship

By Christine Schaefer Dr. Brett Simon’s learning experiences as a Baldrige Executive Fellow in the 2014–2015 cohort paralleled his on-the-job learning at the start of his leadership of a new, groundbreaking cancer treatment facility. In the following interview, he shares … Continue reading

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Leveraging Baldrige to Build a Value-Based Services Organization

Posted by Dawn Marie Bailey With the help of peer feedback, face-to-face knowledge sharing, and coaching, Baldrige Executive Fellows work on a capstone leadership project to drive strategic results improvement. To do this, they use Baldrige concepts and what they learned from the best … Continue reading

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Baldrige Award Judges’ Panel: Interview with New Member John Molenda

By Christine Schaefer In just two weeks, the Judges’ Panel of the Malcolm Baldrige National Quality Award will meet to decide which 2017 Baldrige Award applicants will receive site visits as part of the process for identifying national role models. Of the 12 … Continue reading

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Focus on the Baldrige Board of Overseers: Reatha Clark King

Posted by Dawn Marie Bailey Like other federal programs, the Baldrige Program is overseen by an advisory committee whose members are appointed by a cabinet member of the Presidential administration; in our case, the U.S. Secretary of Commerce. By charter, the Baldrige Board … Continue reading

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Is the Customer Really Always Right? A Hotel Company Invests in its Employees First

Posted by Dawn Marie Bailey What if you turned the service philosophy “the customer is always right” on its head and considered your employees first? What would happen to your customer service? Employees first (or ladies and gentlemen first) is a … Continue reading

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