Category Archives: Baldrige Award Recipients

11 Examples of How the Baldrige Excellence Framework Strengthens K-12 Schools

By Christine Schaefer The first two U.S. public school districts to earn Baldrige Awards—the nation’s highest honor for U.S. organizations that achieve excellence—showed that role-model performance can be achieved in elementary and secondary education schools and systems of wide-ranging sizes, … Continue reading

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Focus on the Baldrige Board of Overseers: Bennie Fowler

Posted by Dawn Marie Bailey Like other federal programs, the Baldrige Program is overseen by an advisory committee whose members are appointed by a cabinet member of the Presidential administration; in our case, the U.S. Secretary of Commerce. By charter, the Baldrige Board … Continue reading

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12 Examples of How Baldrige Executive Fellows Are Leading Innovation

By Christine Schaefer Do you remember reading here a few years ago about the manufacturing company that, drawing on the Baldrige Excellence Framework, initiated a strategy to engage senior leaders of competitor companies to share ideas and benchmark performance so … Continue reading

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Baldrige Award Judges’ Panel: Interview with New Member Mary Kay Fyda-Mar

By Christine Schaefer Next Wednesday, the Judges’ Panel of the Malcolm Baldrige National Quality Award will meet to decide which 2017 Baldrige Award applicants will receive site visits as part of the process for identifying national role models. Of the 12 judges on … Continue reading

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Is the Customer Really Always Right? A Hotel Company Invests in its Employees First

Posted by Dawn Marie Bailey What if you turned the service philosophy “the customer is always right” on its head and considered your employees first? What would happen to your customer service? Employees first (or ladies and gentlemen first) is a … Continue reading

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