Category Archives: Baldrige Award Process

Focus on the Baldrige Board of Overseers: Reatha Clark King

Posted by Dawn Marie Bailey Like other federal programs, the Baldrige Program is overseen by an advisory committee whose members are appointed by a cabinet member of the Presidential administration; in our case, the U.S. Secretary of Commerce. By charter, the Baldrige Board … Continue reading

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Baldrige Award Judges’ Panel: Interview with New Member Eric Fletcher

By Christine Schaefer Four new judges were appointed to the Judges’ Panel of the Malcolm Baldrige National Quality Award this year. Following is an interview of Eric Fletcher, who is senior vice president of strategy, marketing, and business development for Mary Washington Healthcare in Fredericksburg, Virginia. … Continue reading

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Is the Customer Really Always Right? A Hotel Company Invests in its Employees First

Posted by Dawn Marie Bailey What if you turned the service philosophy “the customer is always right” on its head and considered your employees first? What would happen to your customer service? Employees first (or ladies and gentlemen first) is a … Continue reading

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Five Ways to Provide the Best Assessment Possible

Posted by Dawn Marie Bailey How can you provide the best assessment possible? First, you need to understand what/whom you are assessing. For the Baldrige Program, in alignment with its mission, that means understanding the organization being assessed, either for a Malcolm … Continue reading

Posted in Baldrige Award Process, Baldrige Criteria, Business, Customer Focus, Leadership, Performance Results, Small Business | 2 Comments

Focus on the Baldrige Board of Overseers: Rulon Stacey

Posted by Dawn Marie Bailey Like other federal programs, the Baldrige Performance Excellence Program is overseen by an advisory committee whose members are appointed by a cabinet member of the Presidential administration; in our case, the U.S. Secretary of Commerce. By … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Baldrige Examiners, Baldrige State & Local Programs, Health Care, Leadership, Performance Results | Leave a comment