Category Archives: Baldrige Award Process

Why Not an Engaged, Family-Based Workforce to offer Exceptional Health Care?

Posted by Dawn Marie Bailey “Why not me . . . to be extraordinary?” asked Kendra LaCour-Ramey, director of medical staff services at Baldrige Award recipient Memorial Hermann Sugar Land Hospital, during a recent Baldrige Quest for Excellence© Conference session. … Continue reading

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How Long-Term Care Center Grows Its Own Engagement

Posted by Dawn Marie Bailey By 2022, the Bureau of Labor Statistics predicts that in the United States 19.4 percent more registered nurses (RNs) will be needed to fill vacancies to care for our population, including an increasingly aging population. … Continue reading

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Two Inspirational Leaders Honored for Commitment to Excellence

Posted by Dawn Marie Bailey For their leadership that has inspired performance excellence in their organizations and benefited their workforces, customers, and students, Mary Searcy Bixby and E. David Spong were recently honored at the 29th Annual Baldrige Quest for … Continue reading

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To Invent Your Organization’s Future, Experiment, Question, Sometimes Fail     

Posted by Dawn Marie Bailey Create an innovation advantage for your organization by letting go of industrial-age principles, embracing imagination, and experimenting even if you might fail, said Polly LaBarre, co-founder and director of Management Lab (MLab) and co-founder of … Continue reading

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Being Remarkable from the Boardroom to the Bedside

Posted by Dawn Marie Bailey “Remarkable” means extraordinary, uncommon, worthy of notice or attention, unusual. Would you use that word to describe your place of work? How about your hospital? Now imagine how much more confidence you would have in … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Customer Focus, Health Care, Operations Focus, Performance Results | 4 Comments