Category Archives: Award Recipients

Do We Need National Standards for Organizational Excellence?

Posted by Dawn Marie Bailey Every day, each one of us may come upon a standard of excellence that improves the quality in our own lives, and we may not even know it. Here at the National Institute of Standards … Continue reading

Posted in Award Recipients, Baldrige Excellence Framework (Criteria), Community | 1 Comment

Learning from a Restaurant Business Studied by Harvard Students

By Christine Schaefer Two years ago we wrote here about Pal’s Business Excellence Institute (Pal’s BEI) to highlight the role of the Kingsport, Tennessee-based small business as a training offshoot of the Baldrige Award-winning restaurant chain Pal’s Sudden Service. Launched 17 years … Continue reading

Posted in Award Recipients, Baldrige Excellence Framework (Criteria), Impact of Baldrige, Sector Focused, Self-Assessing | Tagged | 4 Comments

Insights on Leadership (from Insights Columns)

By Christine Schaefer Since its inception in 2010, the online column Insights on the Road to Performance Excellence—written by Baldrige Program Director Emeritus Harry Hertz—has frequently received more web hits per month than any other page on the site. Particularly … Continue reading

Posted in Award Recipients, Baldrige Excellence Framework (Criteria), Community, Insights on the Road to Performance Excellence | Tagged , , | Leave a comment

Is Your Bench Ready? Six Reasons That It May Not Be

Posted by Dawn Marie Bailey Succession planning is a common topic that comes up in any Baldrige assessment, which explores an organization’s strengths and opportunities for improvement. The term “succession planning” shows up several times in the 2017–2018 Baldrige Excellence Framework as … Continue reading

Posted in Award Process, Events, and Training, Award Recipients, Baldrige Excellence Framework (Criteria), Sector Focused, Self-Assessing | 1 Comment

Yes, You Can Learn about Ethics from a Car Dealer

By Christine Schaefer Reading in the news recently about fatal car accidents traced to recalled, faulty airbags heightened my appreciation of the 2016 Baldrige Award-winning small business Don Chalmers Ford. This car dealership near Albuquerque, New Mexico, has distinguished itself by … Continue reading

Posted in Award Recipients, Baldrige Excellence Framework (Criteria), Impact of Baldrige, Sector Focused, Self-Assessing | Tagged , | Leave a comment