Category Archives: Award Recipients

11 Examples of How the Baldrige Excellence Framework Strengthens Colleges and Universities

By Christine Schaefer Did you know that the first post-secondary education organization to earn a Baldrige Award—the nation’s highest honor for U.S. organizations that achieve excellence—is a four-year state university in the Midwest? The University of Wisconsin–Stout (see profile in … Continue reading

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11 Examples of How the Baldrige Excellence Framework Strengthens K-12 Schools

By Christine Schaefer The first two U.S. public school districts to earn Baldrige Awards—the nation’s highest honor for U.S. organizations that achieve excellence—showed that role-model performance can be achieved in elementary and secondary education schools and systems of wide-ranging sizes, … Continue reading

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12 Examples of How Baldrige Executive Fellows Are Leading Innovation

By Christine Schaefer Do you remember reading here a few years ago about the manufacturing company that, drawing on the Baldrige Excellence Framework, initiated a strategy to engage senior leaders of competitor companies to share ideas and benchmark performance so … Continue reading

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Is the Customer Really Always Right? A Hotel Company Invests in its Employees First

Posted by Dawn Marie Bailey What if you turned the service philosophy “the customer is always right” on its head and considered your employees first? What would happen to your customer service? Employees first (or ladies and gentlemen first) is a … Continue reading

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Focus on the Baldrige Board of Overseers: Rulon Stacey

Posted by Dawn Marie Bailey Like other federal programs, the Baldrige Performance Excellence Program is overseen by an advisory committee whose members are appointed by a cabinet member of the Presidential administration; in our case, the U.S. Secretary of Commerce. By … Continue reading

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