Author Archives: Harry “The Baldrige Cheermudgeon”

Lots of Activity, No Progress

Posted by Harry Hertz, the Baldrige Cheermudgeon I recently read an HBR blog entitled, “How Aligned Is Your Organization?” The authors attributed a lack of internal organizational alignment to four reasons. The last, and I thought very important one, was … Continue reading

Posted in Baldrige Criteria, Business, Customer Focus, Leadership, Manufacturing, Measurement, Analysis, and Knowledge Management, Operations Focus, Performance Results, Strategic Planning, Uncategorized | Tagged , , , | 7 Comments

A Time for Renewal

Posted by Harry Hertz, the Baldrige Cheermudgeon My title probably has you thinking about some life-changing transition or a big vacation to refresh or, maybe, a new exercise regimen. If that is the case, I am sorry to disappoint you. … Continue reading

Posted in Baldrige Criteria, Business, Customer Focus, Nonprofit, Uncategorized | Tagged , , | 1 Comment

It’s Like Sampling and Buying Jam

Posted by Harry Hertz, the Baldrige Cheermudgeon This is about strategic thinking. However, I need to preface it with a story. It all started with an NPR broadcast recently that discussed data from a TED talk by Sheena Iyengar. In … Continue reading

Posted in Baldrige Criteria, Business, Operations Focus, Performance Results, Strategic Planning | Tagged , , , , | 4 Comments

The Emergent Organization, Strategy, and Innovation

Posted by Harry Hertz, the Baldrige Cheermudgeon According to Beth Comstock, we are in an emergent era, characterized by a constant state of evolution, in which complexity can arise from simplicity and order emerge from chaos. As Vice Chair of … Continue reading

Posted in Baldrige Criteria, Business, Leadership, Operations Focus, Strategic Planning, Uncategorized | Tagged , , | 3 Comments

All Organizations Are Imperfect in Their Own Way

Posted by Harry Hertz, the Baldrige Cheermudgeon Even the best organizations are imperfect. High-performing organizations strive for six sigma performance, but that is striving for 3.4 defects per million opportunities. So even this holy grail still admits to and even … Continue reading

Posted in Baldrige Criteria, Business, Operations Focus, Strategic Planning, Uncategorized | Tagged , , , | 5 Comments