Author Archives: Dawn Bailey

Focus on the Baldrige Board of Overseers: Bennie Fowler

Posted by Dawn Marie Bailey Like other federal programs, the Baldrige Program is overseen by an advisory committee whose members are appointed by a cabinet member of the Presidential administration; in our case, the U.S. Secretary of Commerce. By charter, the Baldrige Board … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Business, Leadership, Manufacturing, Measurement, Analysis, and Knowledge Management, Performance Results | Leave a comment

Baldrige Principles Bring Organizational Change, Learning to National Guard

Posted by Dawn Marie Bailey What are the benefits and challenges of starting a Baldrige-based program from scratch in your organization? Lt. Col. Rory Thompson started such a program at the Idaho Army National Guard. In this blog, he shares … Continue reading

Posted in Baldrige Award Process, Baldrige Criteria, Baldrige Examiners, Baldrige State & Local Programs, Customer Focus, Leadership, Nonprofit, Operations Focus, Performance Results | Tagged | 2 Comments

Leveraging Baldrige to Build a Value-Based Services Organization

Posted by Dawn Marie Bailey With the help of peer feedback, face-to-face knowledge sharing, and coaching, Baldrige Executive Fellows work on a capstone leadership project to drive strategic results improvement. To do this, they use Baldrige concepts and what they learned from the best … Continue reading

Posted in Baldrige Criteria, Health Care, Leadership, Uncategorized | 1 Comment

Focus on the Baldrige Board of Overseers: Reatha Clark King

Posted by Dawn Marie Bailey Like other federal programs, the Baldrige Program is overseen by an advisory committee whose members are appointed by a cabinet member of the Presidential administration; in our case, the U.S. Secretary of Commerce. By charter, the Baldrige Board … Continue reading

Posted in Baldrige Award Process, Baldrige Criteria, Baldrige Events, Baldrige State & Local Programs, Business, Leadership, Operations Focus, Performance Results | 3 Comments

Is the Customer Really Always Right? A Hotel Company Invests in its Employees First

Posted by Dawn Marie Bailey What if you turned the service philosophy “the customer is always right” on its head and considered your employees first? What would happen to your customer service? Employees first (or ladies and gentlemen first) is a … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Business, Customer Focus, Performance Results, Workforce Focus | Leave a comment