Author Archives: Christine Schaefer

Baldrige Examiners as Ambassadors: Spotlight on Marlene Yanovsky

By Christine Schaefer Seasoned Baldrige examiners often act as vocal advocates—sometimes giving formal presentations as “Baldrige ambassadors”—for the Baldrige Program. Whether they work as management consultants or in wide-ranging professions within business, health care, education, or nonprofit organizations, Baldrige examiners … Continue reading

Posted in Baldrige Criteria, Baldrige Examiners, Education, Nonprofit | Tagged | 3 Comments

What’s Up with Patriotic Volunteers and Satisfied Employees?

By Christine Schaefer Did you know that a sense of patriotic duty has been shared by Baldrige examiners as a top reason they volunteer countless hours each summer to evaluate the performance of U.S. organizations applying for the Baldrige Award? What is … Continue reading

Posted in Baldrige Criteria, Baldrige Examiners, Performance Results, Workforce Focus | 3 Comments

Beyond Accreditation: Business School Council Takes Baldrige to “Next Level”

By Christine Schaefer The Accreditation Council for Business Schools and Programs (ACBSP) has long used the Baldrige Excellence Framework as the backbone of its accreditation standards, criteria, and review process for the organizations it serves. As ACBSP President and CEO … Continue reading

Posted in Baldrige Criteria, Baldrige Events, Baldrige News, Baldrige State & Local Programs, Education | 3 Comments

Learning from a Restaurant Business Studied by Harvard Students

By Christine Schaefer Two years ago we wrote here about Pal’s Business Excellence Institute (Pal’s BEI) to highlight the role of the Kingsport, Tennessee-based small business as a training offshoot of the Baldrige Award-winning restaurant chain Pal’s Sudden Service. Launched 17 years … Continue reading

Posted in Baldrige Award Recipients, Baldrige Criteria, Baldrige State & Local Programs, Small Business, Workforce Focus | Tagged | 4 Comments

A Baldrige Fellow’s Plan to Make University Degrees More Valuable

By Christine Schaefer Dr. Timothy Mottet, provost at Northwest Missouri State University for the past three years, will begin serving as president of Colorado State University–Pueblo in July. For both universities, the capstone project Mottet developed as a 2016–2017 Baldrige … Continue reading

Posted in Baldrige Criteria, Baldrige Events, Education | Tagged | 5 Comments