Author Archives: Christine Schaefer

Where Business Students Use the Baldrige Framework to Solve Real-World Problems

By Christine Schaefer When Tamieka Jameson graduated with her doctorate in business administration (DBA) recently, she also celebrated the completion of a consulting capstone in which she helped a nonprofit organization address a strategic challenge it was facing. Jameson used … Continue reading

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Baldrige Examiners as Ambassadors: Spotlight on Marlene Yanovsky

By Christine Schaefer Seasoned Baldrige examiners often act as vocal advocates—sometimes giving formal presentations as “Baldrige ambassadors”—for the Baldrige Program. Whether they work as management consultants or in wide-ranging professions within business, health care, education, or nonprofit organizations, Baldrige examiners … Continue reading

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What’s Up with Patriotic Volunteers and Satisfied Employees?

By Christine Schaefer Did you know that a sense of patriotic duty has been shared by Baldrige examiners as a top reason they volunteer countless hours each summer to evaluate the performance of U.S. organizations applying for the Baldrige Award? What is … Continue reading

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Beyond Accreditation: Business School Council Takes Baldrige to “Next Level”

By Christine Schaefer The Accreditation Council for Business Schools and Programs (ACBSP) has long used the Baldrige Excellence Framework as the backbone of its accreditation standards, criteria, and review process for the organizations it serves. As ACBSP President and CEO … Continue reading

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Learning from a Restaurant Business Studied by Harvard Students

By Christine Schaefer Two years ago we wrote here about Pal’s Business Excellence Institute (Pal’s BEI) to highlight the role of the Kingsport, Tennessee-based small business as a training offshoot of the Baldrige Award-winning restaurant chain Pal’s Sudden Service. Launched 17 years … Continue reading

Posted in Baldrige Award Recipients, Baldrige Criteria, Baldrige State & Local Programs, Small Business, Workforce Focus | Tagged | 4 Comments