Author Archives: Christine Schaefer

Yes, You Can Learn about Ethics from a Car Dealer

By Christine Schaefer Reading in the news recently about fatal car accidents traced to recalled, faulty airbags heightened my appreciation of the 2016 Baldrige Award-winning small business Don Chalmers Ford. This car dealership near Albuquerque, New Mexico, has distinguished itself by … Continue reading

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How a Small Textile Distributor Became a Leading Innovator in Its Industry

Posted by Christine Schaefer During the Baldrige Program’s recent Quest for Excellence® Conference, Momentum Group, a 2016 Baldrige Award recipient, described key practices that have helped it become a leading innovator in its industry. Momentum Group Design Director Shantel McGowan … Continue reading

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Leadership Practices of 2016 Baldrige Award Recipients: Momentum Group

Posted by Christine Schaefer During the Baldrige Performance Excellence Program’s 29th Annual Quest for Excellence® Conference this week, national role models in every sector showcased their best practices. Following is the last of four blogs on the leadership presentations of … Continue reading

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Leadership Practices of 2016 Baldrige Award Recipients: Don Chalmers Ford

Posted by Christine Schaefer

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Leadership Practices of 2016 Baldrige Award Recipients: Kindred–Mountain Valley

Posted by Christine Schaefer During the Baldrige Performance Excellence Program’s 29th Annual Quest for Excellence® Conference this week, national role models in every sector—including Baldrige Award recipients of 2016 and previous years—have been showcasing their best practices. Following is the … Continue reading

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