12 Examples of How Baldrige Executive Fellows Are Leading Innovation

By Christine Schaefer

Do you remember reading here a few years ago about the manufacturing company that, drawing on the Baldrige Excellence Framework, initiated a strategy to engage senior leaders of competitor companies to share ideas and benchmark performance so they could all improve? As executives of more than 18 defense contractors of the U.S. Department of Defense got involved, their collaboration helped improve the entire supply chain for the U.S. military.

Did you know about the medical school professor’s proposed framework to better address U.S. population health today using a systems approach? Her Baldrige-based framework would “drive a strategic outcomes-oriented, rather than action-oriented, approach by creating an evidence-based, national reporting dashboard,” she stated.

What about the university administrator who—with the ultimate aim of improving the value of current and future college degrees—focused on aligning students’ learning in and outside classes on campus to workforce development needs identified by potential employers? He worked with faculty members to create a scorecard to evaluate the curriculum and map all curricular activities and co-curricular experiences to seven institutional learning outcomes; that work led to nearly 500 changes in the curriculum in just one year.

Below you can find links to those stories on BLOGRIGE: the Official Baldrige Blog, as well as more interview-based blogs on the ground-breaking work of Baldrige Executive Fellows. Listed in order of publication date, the following blogs describe merely a sampling of the innovative ideas put into action by leaders from a variety of sectors who have participated in the annual Baldrige Fellows program.

1. Inspiring Executives–On the Plant Floor and in Other Safe Spaces
(Peter Pronovost, Johns Hopkins Medicine)

2. Why and How AARP Uses the Baldrige Criteria for Performance Excellence
(Jo Ann Jenkins, AARP, Washington, DC)

3. Boiling the Ocean: How a Manufacturer Leveraged the Criteria to Improve its Supply Chain
(John Varley, Lockheed Martin Missiles and Fire Control)

4. Boosting Workforce Engagement (from the Bottom Up)
(Steffani Webb, University of Kansas Medical Center)

5. Creating an Organizational Scorecard for the United States Golf Association
(Rand Jerris, United States Golf Association)

6. A Baldrige Fellow Engages Employees via a “Galactic Communication Strategy”
(Steven Kravet, Johns Hopkins Community Physicians, MD)

7. First-of-Its-Kind Innovation Hub Envisions—and Prototypes—the Future of Health Care
(Richard Davis, Sibley Memorial Hospital, Washington, DC)

8. Bringing a Systems Approach to U.S. Population Health
(Julie Kapp, University of Missouri School of Medicine, MO)

9. A Baldrige Fellow’s Plan to Make University Degrees More Valuable
(Timothy Mottet, Colorado State University–Pueblo, CO) 

10. Leveraging Baldrige to Build a Value-Based Service Organization
Cindy B
o, Nemours Children’s Health System, Alfred I. duPont Hospital for Children, DE)

11. A Doctor Who Launched an Innovative Surgery Center during His Baldrige Fellowship
(Brett Simon, Josie Robertson Surgery Center, Memorial Sloan Kettering, NY)

12. Engaging Physicians in Changing Organizations: A Baldrige Fellow’s Systems Approach
(Eric Moll, Mason General Hospital & Family of Clinics, WA)

As you can see, since the inception in 2010 of the prestigious, yearlong leadership program, Baldrige Executive Fellows have been effectively using their cross-sector learning from each other as well as leaders of the role-model organizations they visit to improve and innovate the organizations that employ them in wide-ranging states and sectors of the U.S. economy.








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