Monthly Archives: June 2017

What’s Up with Patriotic Volunteers and Satisfied Employees?

By Christine Schaefer Did you know that a sense of patriotic duty has been shared by Baldrige examiners as a top reason they volunteer countless hours each summer to evaluate the performance of U.S. organizations applying for the Baldrige Award? What is … Continue reading

Posted in Baldrige Criteria, Baldrige Examiners, Performance Results, Workforce Focus | 3 Comments

Do We Need National Standards for Organizational Excellence?

Posted by Dawn Marie Bailey Every day, each one of us may come upon a standard of excellence that improves the quality in our own lives, and we may not even know it. Here at the National Institute of Standards … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Baldrige News, Business, Customer Focus, Measurement, Analysis, and Knowledge Management, Operations Focus, Performance Results, Uncategorized | 1 Comment

Beyond Accreditation: Business School Council Takes Baldrige to “Next Level”

By Christine Schaefer The Accreditation Council for Business Schools and Programs (ACBSP) has long used the Baldrige Excellence Framework as the backbone of its accreditation standards, criteria, and review process for the organizations it serves. As ACBSP President and CEO … Continue reading

Posted in Baldrige Criteria, Baldrige Events, Baldrige News, Baldrige State & Local Programs, Education | 3 Comments

Lots of Activity, No Progress

Posted by Harry Hertz, the Baldrige Cheermudgeon I recently read an HBR blog entitled, “How Aligned Is Your Organization?” The authors attributed a lack of internal organizational alignment to four reasons. The last, and I thought very important one, was … Continue reading

Posted in Baldrige Criteria, Business, Customer Focus, Leadership, Manufacturing, Measurement, Analysis, and Knowledge Management, Operations Focus, Performance Results, Strategic Planning, Uncategorized | Tagged , , , | 7 Comments

Learning from a Restaurant Business Studied by Harvard Students

By Christine Schaefer Two years ago we wrote here about Pal’s Business Excellence Institute (Pal’s BEI) to highlight the role of the Kingsport, Tennessee-based small business as a training offshoot of the Baldrige Award-winning restaurant chain Pal’s Sudden Service. Launched 17 years … Continue reading

Posted in Baldrige Award Recipients, Baldrige Criteria, Baldrige State & Local Programs, Small Business, Workforce Focus | Tagged | 4 Comments