Monthly Archives: May 2017

Insights on Leadership (from Insights Columns)

By Christine Schaefer Since its inception in 2010, the online column Insights on the Road to Performance Excellence—written by Baldrige Program Director Emeritus Harry Hertz—has frequently received more web hits per month than any other page on the site. Particularly … Continue reading

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Is Your Bench Ready? Six Reasons That It May Not Be

Posted by Dawn Marie Bailey Succession planning is a common topic that comes up in any Baldrige assessment, which explores an organization’s strengths and opportunities for improvement. The term “succession planning” shows up several times in the 2017–2018 Baldrige Excellence Framework as … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Business, Health Care, Leadership, Uncategorized, Workforce Focus | 1 Comment

Yes, You Can Learn about Ethics from a Car Dealer

By Christine Schaefer Reading in the news recently about fatal car accidents traced to recalled, faulty airbags heightened my appreciation of the 2016 Baldrige Award-winning small business Don Chalmers Ford. This car dealership near Albuquerque, New Mexico, has distinguished itself by … Continue reading

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Why Not an Engaged, Family-Based Workforce to offer Exceptional Health Care?

Posted by Dawn Marie Bailey “Why not me . . . to be extraordinary?” asked Kendra LaCour-Ramey, director of medical staff services at Baldrige Award recipient Memorial Hermann Sugar Land Hospital, during a recent Baldrige Quest for Excellence© Conference session. … Continue reading

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