Monthly Archives: May 2017

A Time for Renewal

Posted by Harry Hertz, the Baldrige Cheermudgeon My title probably has you thinking about some life-changing transition or a big vacation to refresh or, maybe, a new exercise regimen. If that is the case, I am sorry to disappoint you. … Continue reading

Posted in Baldrige Excellence Framework (Criteria) | Tagged , , | 1 Comment

High Social Skills vs. the Robots/Technology Tsunami

Posted by Dawn Marie Bailey “What will people do better than computers?” was a question that Geoff Colvin, senior editor at large for Fortune magazine, asked a Quest for Excellence® conference audience a few years ago. “We’re seeing technology taking over jobs that … Continue reading

Posted in Baldrige Excellence Framework (Criteria), Sector Focused | 2 Comments

Insights on Leadership (from Insights Columns)

By Christine Schaefer Since its inception in 2010, the online column Insights on the Road to Performance Excellence—written by Baldrige Program Director Emeritus Harry Hertz—has frequently received more web hits per month than any other page on the site. Particularly … Continue reading

Posted in Award Recipients, Baldrige Excellence Framework (Criteria), Community, Insights on the Road to Performance Excellence | Tagged , , | Leave a comment

Is Your Bench Ready? Six Reasons That It May Not Be

Posted by Dawn Marie Bailey Succession planning is a common topic that comes up in any Baldrige assessment, which explores an organization’s strengths and opportunities for improvement. The term “succession planning” shows up several times in the 2017–2018 Baldrige Excellence Framework as … Continue reading

Posted in Award Process, Events, and Training, Award Recipients, Baldrige Excellence Framework (Criteria), Sector Focused, Self-Assessing | 1 Comment

Yes, You Can Learn about Ethics from a Car Dealer

By Christine Schaefer Reading in the news recently about fatal car accidents traced to recalled, faulty airbags heightened my appreciation of the 2016 Baldrige Award-winning small business Don Chalmers Ford. This car dealership near Albuquerque, New Mexico, has distinguished itself by … Continue reading

Posted in Award Recipients, Baldrige Excellence Framework (Criteria), Impact of Baldrige, Sector Focused, Self-Assessing | Tagged , | Leave a comment