By Christine Schaefer
Between 2005 and 2016, nine national role models identified through the annual Baldrige Awards have been organizations in Texas. During the same period, that state provided 80 applicants for the national Baldrige Award, which, in turn, provided each organization with evaluation-based feedback to help them improve their performance and advance their long-term sustainability.
The latest Baldrige Award winner from Texas is Memorial Hermann Sugar Land Hospital, a community hospital located southwest of Houston that provides acute care services. Memorial Hermann Sugar Land is also the anchor for more than 20 associated care centers in the area that provide primary and specialty care services. The 641 employees of this 2016 Baldrige Award recipient excel by “bringing together quality, safety, and a family-caring-for-family approach” that “sets the pace for the hospital of tomorrow.”
Here are a few results this health care role model achieved in recent years:
- Top 10% nationally for emergency center arrival-to-discharge time, compliance with regulations to reduce medication errors, bed turnaround times, radiology and laboratory result turnaround times, and the use of computerized physician order entry
- 90% retention for employee partners, 100% for physician partners, and 90% for volunteer partners, all comparable to or exceeding national benchmarks
- 90th percentile for patients saying they were “likely to recommend” day surgery, emergency care, gynecology, orthopedics, and women’s health
Next week, leaders from Memorial Hermann Sugar Land will be presenting their best practices for the benefit of hundreds of employees of other organizations at the Baldrige Program’s annual Quest for Excellence® Conference in Baltimore, Maryland. Such sharing is expected of every Baldrige Award recipient in order to widely promote learning by organizations in every sector about the proven, effective leadership and management approaches based in the Baldrige Excellence Framework.
Like other Baldrige Award recipients, Memorial Hermann Sugar Land first received a state-level, assessment-based award through the Quality Texas Foundation (QTF). That foundation relies on the Baldrige Performance Excellence Program to develop and distribute the Baldrige Excellence Framework and related resources that it uses to help organizations in Texas improve their performance.
In this way, the federal Baldrige Program and its private-sector partner programs in the nonprofit Alliance for Performance Excellence (of which QTF is a member) together help strengthen the entire U.S. economy.
I’ve highlighted Memorial Hermann Sugar Land’s role-model performance and the assessment services it received from both the national and state-level Baldrige programs as just one example of how the Baldrige enterprise benefits America.
Learn more about Baldrige impacts and benefits by accessing the searchable, state-by-state data that are available on the Baldrige website and updated every year.