Posted by Harry Hertz, the Baldrige Cheermudgeon
According to Beth Comstock, we are in an emergent era, characterized by a constant state of evolution, in which complexity can arise from simplicity and order emerge from chaos. As Vice Chair of General Electric, she has been pondering the impact of the emergent era on organizations and how to best operate in this environment. This has led her to define the emergent organization as an adaptive organization where solutions to problems and opportunities will spontaneously emerge, before needs demand or exist. Her challenge is to structure GE as an emergent organization. With this in mind, she has suggested six principles for leading in the emergent era:
- Organize around information flows; ditch hierarchy and bureaucracy — This involves access to real-time data and open communication throughout the organization.
- Empower individuals — Encourage collaboration and localized decision-making.
- Replace long lists of rules with a good m.o. — M.O. is not only modus operandi, but more importantly mission objective and mindset orientation. This combined m.o. is intended to encourage creativity and speedy execution.
- Get used to living in the “in between” — We have to abandon the concepts of total safety (risk aversion) and comprehensive knowledge, and embrace uncertainty.
- Open up new feedback loops —Feedback needs to be open and honest. Failure, after honest effort, is seen as a mode of learning and should be communicated. It could lead to the next great idea.
- Tap into the Power of Minds and Machines — Capitalizing on machine simulations and artificial intelligence to spark human creativity can multiply the independent strengths of each and lead to innovation.
I see the Baldrige Framework and its Criteria for Performance Excellence as always emergent. They live in the “in between”. They bridge current organizational systems and leadership with always striving for the next leading edge of leadership and performance practice. Hence the regular revision/evolution of the Framework.
Furthermore, many of the questions in the Criteria help organizations adapt to the emergent era and help them to become emergent organization. Some examples of these touch points are:
- How do senior leaders set vision, values, encourage frank two-way communication, and create a focus on action?
- How do senior leaders cultivate innovation and intelligent risk taking?
- How does your strategic planning process address the potential need for organizational agility, including operational flexibility?
- How does your strategic planning stimulate and incorporate innovation?
- How does your strategic planning address key elements of risk, including finding potential blind spots?
- How do you decide which intelligent risks to pursue?
- How do you build and manage organizational knowledge, share it, and use it as a platform for innovation?
What is your organization doing to prepare for the emergent era? Let me know!