Monthly Archives: January 2017

The Impact of the Baldrige Award … 15+ Years Later

By Christine Schaefer Earlier this month, 2001 Baldrige Award-winning University of Wisconsin–Stout hosted a lively campus engagement session. (See for yourself via this video of the livestreamed event, which kicked off with dancing.) The university holds the so-called “You Said… … Continue reading

Posted in Baldrige Award Recipients, Baldrige Events, Baldrige Examiners, Education, Strategic Planning, Workforce Focus | Tagged , | 6 Comments

One Data Breach Each Day in 2016—Another Reason Experts Say Focus on Cyber Risk Now

Posted by Dawn Marie Bailey The year 2016 averaged one health care data breach per day, affecting more than 27 million patient records, according to Protenus, Inc., which recently collaborated with on the “Breach Barometer Report: Year in Review.” … Continue reading

Posted in Baldrige Criteria, Business, Health Care, Leadership, Operations Focus, Uncategorized | Leave a comment

All Organizations Are Imperfect in Their Own Way

Posted by Harry Hertz, the Baldrige Cheermudgeon Even the best organizations are imperfect. High-performing organizations strive for six sigma performance, but that is striving for 3.4 defects per million opportunities. So even this holy grail still admits to and even … Continue reading

Posted in Baldrige Criteria, Business, Operations Focus, Strategic Planning, Uncategorized | Tagged , , , | 5 Comments

Spotlight on a Baldrige Examiner: Bill Craddock

Posted by Dawn Marie Bailey While the annual online application for the 2017 Board of Examiners has now closed, we are always looking for ways to celebrate Baldrige Examiners. Competitively selected, these volunteers hail from many states, sectors, and professions. Following is an interview … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Baldrige Examiners, Baldrige State & Local Programs, Uncategorized | 2 Comments

Building Employee Trust: Tips Validated by the Baldrige Excellence Framework

By Christine Schaefer In an online Harvard Business Review article this month, Sue Bingham, an expert on creating high-performing workplaces, addresses a growing concern among business leaders today that employees don’t trust their organizations. She then describes four practices to … Continue reading

Posted in Baldrige Criteria, Leadership, Workforce Focus | Tagged | 2 Comments