Yearly Archives: 2017

Is the Customer Really Always Right? A Hotel Company Invests in its Employees First

Posted by Dawn Marie Bailey What if you turned the service philosophy “the customer is always right” on its head and considered your employees first? What would happen to your customer service? Employees first (or ladies and gentlemen first) is a … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Business, Customer Focus, Performance Results, Workforce Focus | Leave a comment

From Take Work to Make Work

Posted by Harry Hertz, the Baldrige Cheermudgeon For me, it started with e-mail on my laptop computer, progressed to cell phones, and then to text messages. When I accepted my first managerial position, I took work home with me and … Continue reading

Posted in Baldrige Criteria, Leadership, Uncategorized, Workforce Focus | Tagged , , , | 3 Comments

Innovative Leadership Behaviors, Customized for You

Posted by Dawn Marie Bailey How can you develop as an innovative leader? A recent Harvard Business Review article by Katherine Graham-Leviss looked at “The 5 Skills that Innovative Leaders Have in Common,” and the author provides behavioral suggestions for those skills. But how do … Continue reading

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Where Business Students Use the Baldrige Framework to Solve Real-World Problems

By Christine Schaefer When Tamieka Jameson graduated with her doctorate in business administration (DBA) recently, she also celebrated the completion of a consulting capstone in which she helped a nonprofit organization address a strategic challenge it was facing. Jameson used … Continue reading

Posted in Baldrige Criteria, Baldrige Examiners, Education, Nonprofit | Tagged | Leave a comment

Five Ways to Provide the Best Assessment Possible

Posted by Dawn Marie Bailey How can you provide the best assessment possible? First, you need to understand what/whom you are assessing. For the Baldrige Program, in alignment with its mission, that means understanding the organization being assessed, either for a Malcolm … Continue reading

Posted in Baldrige Award Process, Baldrige Criteria, Business, Customer Focus, Leadership, Performance Results, Small Business | 1 Comment