Yearly Archives: 2016

Spotlight on a Baldrige Examiner: Jo Ann Henry

By Christine Schaefer As the annual online application is open for volunteers for the 2017 Board of Examiners (until 6 p.m. ET on January 9), we are featuring another interview this week of a Baldrige examiner who has served in recent … Continue reading

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A Time for All of Us to “Pardon the Turkey”

Posted by Harry Hertz, the Baldrige Cheermudgeon Once again this Thanksgiving, the President carried out the ritual of pardoning the White House turkey.  It caused me to wonder about the history behind this annual ritual. As I soon learned, the … Continue reading

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Spotlight on a Baldrige Examiner: Michael Drake

By Christine Schaefer With the annual online application now open for volunteers for our 2017 Board of Examiners, we’ll be featuring interviews for the next few weeks of individuals who have served as Baldrige examiners in recent years. These hard-working, … Continue reading

Posted in Baldrige Award Process, Baldrige Criteria, Baldrige Examiners, Baldrige State & Local Programs | 4 Comments

A Systems Perspective to Leadership and Strategy

Posted by Harry Hertz, the Baldrige Cheermudgeon I recently read a summary of an interview with Wharton Professors Harbir Singh and Mike Useem. The interview relates to their new book, The strategic leaders roadmap. In the book they contend that … Continue reading

Posted in Baldrige Criteria, Customer Focus, Leadership, Strategic Planning, Uncategorized, Workforce Focus | Tagged , , , , , | 2 Comments

Ten Blogs about Customer Engagement (and the Baldrige Excellence Framework)

By Christine Schaefer Customer-focused excellence is one of the 11 core concepts and values of the Baldrige Excellence Framework (which includes the Criteria for Performance Excellence). What’s more, “Customer Engagement” is the title and focus of a section (item 3.2) of the Baldrige Criteria … Continue reading

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