Monthly Archives: August 2016

Focus on the 2016 Judges’ Panel: Major General John C. Harris, Jr.

By Christine Schaefer Did you ever wonder who are the folks who judge applications for the Malcolm Baldrige National Quality Award? What in their background brought them to this high honor, and what advice they may have for Baldrige Award … Continue reading

Posted in Baldrige Award Process, Baldrige Examiners | Tagged | Leave a comment

One Way to Carve Your Values—and Culture—in Stone

Posted by Dawn Marie Bailey How are you expected to behave at work? And do you think a coworker would answer this question in the same way? In the Baldrige Excellence Framework and its Criteria, values are defined as the … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Business, Workforce Focus | 3 Comments

More Value for Business Students: Application of Knowledge and Critical Thinking

Posted by Dawn Marie Bailey It’s always wonderful to hear not only how the Baldrige Excellence Framework is being taught in higher education—or used by higher education organizations either as a management framework or as the basis for accreditation standards—but … Continue reading

Posted in Baldrige Criteria, Business, Customer Focus, Education, Leadership, Uncategorized | 1 Comment

Doing What I Love

Posted by Harry Hertz, the Baldrige Cheermudgeon In this more personal column I want to answer a question that many people ask me. The question is, am I enjoying “retirement” and what am I doing to keep busy? The question … Continue reading

Posted in Baldrige Criteria, Uncategorized | Tagged , , , | 13 Comments

When a Community Profiles Itself: What We’re Learning

By Christine Schaefer Baldrige Award recipients and other users of the Organizational Profile (PDF) have described the value of this set of 26 questions about an organization’s structure and strategic situation. Answering these questions— which form the preface to the … Continue reading

Posted in Baldrige Criteria, Baldrige Events, Nonprofit | Tagged | Leave a comment