Monthly Archives: May 2016

A Word for Hectic Lives

Posted by Harry Hertz, the Baldrige Cheermudgeon I recently returned from the ASQ World Conference in Milwaukee, WI. After going through security in Terminal C at the Milwaukee Airport, there was an area (as is typical) for putting shoes back … Continue reading

Posted in Customer Focus, Leadership, Workforce Focus | Tagged , , , | 12 Comments

Tying Sustainability and Operational Excellence to Leadership

Posted by Dawn Marie Bailey A recent article “Why Microsoft Gave Sustainability a Promotion” by Joel Makower and a recent interview with best-selling author Daniel Pink, in which we talked about authority, made me think again about the importance of having … Continue reading

Posted in Baldrige Award Recipients, Baldrige Criteria, Business, Leadership, Operations Focus, Uncategorized | 4 Comments

“Baldrige is the Secret”: A Veteran School Reformer Describes the Framework’s Value

By Christine Schaefer Nancy Timmons has served as a Baldrige examiner for two years. She has served as an educational leader and reformer over three decades (and counting!). An enthusiastic advocate of the Baldrige Excellence Framework for education, Timmons recently shared … Continue reading

Posted in Baldrige Criteria, Baldrige Examiners, Education | Tagged , , | 2 Comments

Orchestra Faces Bankruptcy, Meets Baldrige, Brings Beautiful Music Back to Life

Posted by Dawn Marie Bailey Think back to the last time you experienced a live orchestra. How did the music make you feel? Some say music experienced in a live venue, especially classical music, can transcend you to another time … Continue reading

Posted in Baldrige Criteria, Business, Customer Focus, Measurement, Analysis, and Knowledge Management, Performance Results, Uncategorized | 6 Comments

What Is a Leader to Do?

Posted by Harry Hertz, the Baldrige Cheermudgeon I recently read an HBR blog by Sunnie Giles that reported the results of a study of 195 leaders representing 30 global organizations.The leaders were asked to identify the most important competencies for … Continue reading

Posted in Baldrige Criteria, Leadership, Workforce Focus | Tagged , , , | 11 Comments