Monthly Archives: February 2016

American Idol?

Posted by Harry Hertz, the Baldrige Cheermudgeon When I first heard about the new television show entitled “American Idol” some fifteen years ago, I thought this was a series I would enjoy watching. I thought it would be the good … Continue reading

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Rules of Engagement

Posted by Dawn Marie Bailey The staff at the Baldrige Program take the Baldrige Excellence Framework and its Criteria seriously. Not only do we promote it, but as a small, revenue-generating government unit that thus operates somewhat like a small … Continue reading

Posted in Baldrige Award Process, Baldrige Criteria, Business, Customer Focus, Uncategorized | 1 Comment

The Great Promise of the Baldrige Framework for U.S. Government

By Christine Schaefer A colleague and I were recently invited to speak to a group of mid- to senior-level professionals from various federal agencies based in Washington, D.C. A key aim of our presentation would be to convey the value … Continue reading

Posted in Baldrige Award Recipients, Baldrige Criteria, Nonprofit, Uncategorized | Tagged , , | 4 Comments

Baldrige as a Framework to Improve Physician Engagement

Posted by Dawn Marie Bailey In 2016, what issues will keep the C-suite in health care organizations up at night? One common thread among those issues will most certainly relate to their own workforce, namely, physicians. A recent Becker’s Hospital Review article, the “5 Top Concerns … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Health Care, Leadership, Uncategorized, Workforce Focus | Leave a comment

Excellence across America: 25 High-Performing Organizations Honored in 2015

By Christine Schaefer We often feature Baldrige Award recipients in blogs here because these national role models can provide inspiration and best practices for other organizations. Today I’m highlighting 25 additional U.S. organizations that have recently demonstrated high performance that … Continue reading

Posted in Baldrige Award Recipients, Baldrige State & Local Programs | Tagged | 7 Comments