Yearly Archives: 2015

Improve Financial Performance . . . Even When Losing

Posted by Dawn Marie Bailey Losing can actually have its benefits. But for Baldrige users, it’s a common saying that everyone is a winner who takes that first step. Because the most important reason for using the Baldrige Excellence Framework is not to win … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Business, Customer Focus, Leadership, Manufacturing, Uncategorized | 2 Comments

As the Holiday Season Approaches, Prepare Yourself for Three of the Most Dreaded Words in the English Language

Posted by Harry Hertz, the Baldrige Cheermudgeon Having recently bought some furniture at a big box store, those three dreaded words were boldly printed on the outside of the carton: “Some Assembly Required.” As I opened the box, I wondered … Continue reading

Posted in Baldrige Criteria, Business, Customer Focus, Manufacturing, Operations Focus, Uncategorized | Tagged , | Leave a comment

The Baldrige Guide to Overcoming Poor Leadership

Posted by Jacqueline Calhoun and Dawn Bailey Much has been written recently on the cost of poor quality that leads to recalls, loss of customer confidence, and of course much worse scenarios where customers’ lives and health are at risk. For example, … Continue reading

Posted in Baldrige Award Recipients, Baldrige Criteria, Business, Customer Focus, Leadership, Uncategorized | 4 Comments

Being a Baldrige Examiner: The Work and Three “Why’s”

By Christine Schaefer Being a Baldrige examiner: What is the experience like? Some have compared the work—especially during the final phase of an evaluation—to being in a rigorous graduate-business-degree program. Others may find it is like being part of a … Continue reading

Posted in Baldrige Examiners | 5 Comments

The Boss and the Innovator

Posted by Harry Hertz, the Baldrige Cheermudgeon I feel like I should start this blog post with something like: “An innovator and a boss walk into a bar…” But, I don’t have a punch line to follow it, so I … Continue reading

Posted in Baldrige Criteria, Leadership, Strategic Planning, Uncategorized | Tagged , | 6 Comments