Monthly Archives: November 2015

The Baldrige Guide to Overcoming Poor Leadership

Posted by Jacqueline Calhoun and Dawn Bailey Much has been written recently on the cost of poor quality that leads to recalls, loss of customer confidence, and of course much worse scenarios where customers’ lives and health are at risk. For example, … Continue reading

Posted in Baldrige Award Recipients, Baldrige Criteria, Business, Customer Focus, Leadership, Uncategorized | 4 Comments

Being a Baldrige Examiner: The Work and Three “Why’s”

By Christine Schaefer Being a Baldrige examiner: What is the experience like? Some have compared the work—especially during the final phase of an evaluation—to being in a rigorous graduate-business-degree program. Others may find it is like being part of a … Continue reading

Posted in Baldrige Examiners | 5 Comments

The Boss and the Innovator

Posted by Harry Hertz, the Baldrige Cheermudgeon I feel like I should start this blog post with something like: “An innovator and a boss walk into a bar…” But, I don’t have a punch line to follow it, so I … Continue reading

Posted in Baldrige Criteria, Leadership, Strategic Planning, Uncategorized | Tagged , | 6 Comments

CEOs’ Top 4 Challenges and Baldrige Are a Perfect Match

The Conference Board’s CEO Challenge 2015—Creating Opportunity Out of Adversity: Building Innovative, People-Driven Organizations asked CEOs, presidents, and chairs of businesses across the globe to identify their most critical challenges. (Harry Hertz discussed this study—and four other studies on topic … Continue reading

Posted in Baldrige Criteria, Business, Education, Health Care, Manufacturing, Nonprofit, Small Business | Tagged , , , | 1 Comment

“The Baldrige Framework Is … [Choose a Metaphor]”

By Christine Schaefer As we’ve interviewed organizational leaders in every sector of the U.S. economy for this Baldrige Program blog in recent years, we’ve heard a variety of metaphors testifying to the value of the Baldrige Excellence Framework. I’m listing … Continue reading

Posted in Baldrige Criteria, Uncategorized | Tagged | 13 Comments