Monthly Archives: October 2015

The Value of the Baldrige Criteria to Manufacturers: A Veteran Examiner’s Perspective

Posted by Christine Schaefer      In early 1989, Michael Whisman, MBA, MBB, was trained by his then-employer, Baxter Healthcare Company, to be an examiner within the company’s newly announced Baxter Quality Award. To determine award winners for the performance recognition … Continue reading

Posted in Baldrige Criteria, Baldrige Examiners, Manufacturing | 6 Comments

Meet the Twins (Communication and Information) and Their First Cousin (Engagement)

Posted by Harry Hertz, the Baldrige Cheermudgeon I always thought these three concepts (communication, information, and engagement) were important and necessary to achieve performance excellence. Two recent customer experiences reinforced not only their importance, but the important relationship among them. … Continue reading

Posted in Baldrige Criteria, Customer Focus, Leadership, Uncategorized, Workforce Focus | Tagged , , | 6 Comments

A Renewed Emphasis on Teaching Leadership

Posted by Dawn Marie Bailey A New York Times article “Can You Learn to Lead?” traces how business schools are putting more emphasis today on teaching leadership over management. In fact, quoted in the article is John Van Maanen, a … Continue reading

Posted in Baldrige Criteria, Business, Education, Leadership, Uncategorized | 5 Comments

Focus on the 2015 Judges’ Panel: Dr. Sunil Sinha

Posted by Dawn Marie Bailey Who are the folks who judge applications for the Malcolm Baldrige National Quality Award? In an ongoing blog series, we have been interviewing members of the 2015 Judges’ Panel of the Malcolm Baldrige National Quality … Continue reading

Posted in Uncategorized | 1 Comment