Monthly Archives: August 2015

Why Is the “Good Guy” Always Victimized?

Posted by Harry Hertz, the Baldrige Cheermudgeon Have you ever pondered this question? I didn’t in a global sense until recently. I’ve had the same experiences you have with having my car hit and then feeling like I did wrong … Continue reading

Posted in Baldrige Criteria, Business, Customer Focus, Leadership, Manufacturing, Uncategorized | Tagged , , | 24 Comments

Envisioning the Future for Long-Term Sustainability—How Baldrige Examiners Can Help

Posted by Dawn Marie Bailey Why didn’t Sotheby’s envision e-bay? Why didn’t IBM create the PC operating system? Why did CBS fail to see the value of CNN? Why did GM miss the minivan? Why didn’t AT&T invent AOL? And … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Business, Manufacturing, Performance Results, Uncategorized | 1 Comment

A Baldrige Award-Winning Restaurant Chain That Makes Education Its Business

By Christine Schaefer Pal’s Sudden Service received the Baldrige Award in 2001. Since then, the quick-service restaurant chain’s founder, Pal Barger, has repeatedly shared why he considers his company’s heavy investment in employee training to be cost-effective—despite high turnover in … Continue reading

Posted in Baldrige Award Recipients, Business, Customer Focus | Tagged | 2 Comments

Park Place Lexus—How Workforce Plays a Role in the Evolution of Excellence

Posted by Dawn Marie Bailey In 2005, when Park Place Lexus (PPL) became the first automotive dealership to be named a Malcolm Baldrige National Quality Award recipient, it ranked among the country’s top Lexus dealers. And in the four years of applying the Baldrige Criteria, of receiving … Continue reading

Posted in Baldrige Award Recipients, Baldrige Criteria, Business, Customer Focus, Workforce Focus | 1 Comment

Focus on the 2015 Judges’ Panel: Judge John C. Timmerman

By Christine Schaefer Who are the folks who judge applications for the Malcolm Baldrige National Quality Award? In an ongoing blog series, we have been interviewing members of the 2015 Judges’ Panel of the Malcolm Baldrige National Quality Award. In … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Business | Tagged | 1 Comment