Monthly Archives: July 2015

A Baldrige Staff Member Says Goodbye: Tears and Cheers for Sandra Byrne

By Christine Schaefer At the end of this month, the staff of the Baldrige Performance Excellence Program will lose a long-time staff member, Sandra Byrne, to retirement. The program’s education specialist by title, Sandra has long acted as an enthusiastic … Continue reading

Posted in Education, Workforce Focus | Tagged | 26 Comments

I Would Rather Shop at a Restaurant

Posted by Harry Hertz, the Baldrige Cheermudgeon One of my regular Blogrige readers and harshest critics, my wife, complained that my recent posts have been too pedagogical and lacked my storytelling instincts. So this post is for her. Have you … Continue reading

Posted in Baldrige Criteria, Customer Focus, Uncategorized | Tagged , , , , | 11 Comments

More Challenges/Insights for Excellent Processes

This blog is the second in a two-part series. See the first part. Day 6: Take a strategic and systematic view of process improvement. Unfortunately, according to the 12 Days of PEX-MAS survey by the Process Excellence Network, a division … Continue reading

Posted in Baldrige Award Process, Baldrige Criteria, Business, Customer Focus, Health Care, Leadership, Measurement, Analysis, and Knowledge Management, Operations Focus, Performance Results, Strategic Planning, Uncategorized | Leave a comment

Celebrate with Fireworks—and Reflect on the Drive for Excellence

Posted by Christine Schaefer In anticipating festivities for the birthday of the United States of America this weekend, you’re probably thinking about fireworks. But for inspiration beyond Independence Day, consider how certain organizations reflect foundational values of the nation and … Continue reading

Posted in Baldrige Award Recipients, Baldrige Criteria | 1 Comment