Monthly Archives: May 2015

How Can I (and the U.S. Economy) Benefit from Manufacturing Day?

Posted by Dawn Marie Bailey The Baldrige Program recently became an endorser of Manufacturing Day, which is co-produced by several organizations, including the Manufacturing Extension Partnership (MEP), National Association of Manufacturers, Manufacturing Institute, and the Science Channel. The goal of … Continue reading

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How a Role-Model Health System Gets and Grows the Workforce It Needs

Posted by Christine Schaefer Health care organizations must have effective approaches to build and maintain a workforce with the skills to meet patients’ needs. Baldrige Award-winning St. David’s HealthCare Senior Vice President of Human Resources Richard Lowe outlined the St. … Continue reading

Posted in Baldrige Award Recipients, Baldrige Events, Health Care, Workforce Focus | Tagged , , , | 1 Comment

How Values, Quarterly Coaching Address Clinician Burnout, Improve Engagement

Posted by Dawn Marie Bailey “Welcome to remarkable.” That’s the first thing new employees at Baldrige Award recipient Hill Country Memorial (HCM) hear at orientation, and that welcome comes personally from CEO Jayne Pope. When staff members of the 86-bed … Continue reading

Posted in Baldrige Award Recipients, Health Care, Leadership, Measurement, Analysis, and Knowledge Management, Uncategorized, Workforce Focus | 3 Comments

Six Ways PwC’s Public Sector Practice Focuses on Customers

By Christine Schaefer Among challenges PricewaterhouseCoopers Public Sector Practice (PwC PSP) has faced in recent years is trying to grow within its federal market. “There is no wide space,” said Rick Rodman, a principal and quality champion for the Baldrige … Continue reading

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How Baldrige Encouraged a People to Be Innovative, Community Focused

Posted by Dawn Marie Bailey “Baldrige is the reason why I didn’t quit my job in 2003,” said Dr. Katherine Gottlieb, president/CEO of Baldrige Award recipient Southcentral Foundation and recipient of the 2015 Harry S. Hertz Leadership Award. In her … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Customer Focus, Health Care, Leadership | 1 Comment