Monthly Archives: February 2015

It’s Not That Simple

Posted by Harry Hertz, the Baldrige Cheermudgeon I have recently read numerous copies of the same short blog post on different web sites. The blog post says there is one simple question to ask that will give your organization a … Continue reading

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How Do You Harness the Power of Benchmarking?

Posted by Dawn Marie Bailey A few years ago, Director Emeritus Harry Hertz of the Baldrige Program wrote the short brochure “Baldrige Asks, ‘How do You Know?’” to make the case that the Baldrige Criteria for Performance Excellence can guide … Continue reading

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Community-Focused Excellence: Something New on the Horizon

Posted by Christine Schaefer About five years ago, two former leaders of Baldrige Award-winning organizations had a friendly conversation at a backyard social event. The two American executives, who had both worked with health care organizations, discussed the need for … Continue reading

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Culture Leads to Strategic Expansion and Enhanced Customer Relationships

Posted by Dawn Marie Bailey In 1995, for the first time in its 100-year history, 2010 Baldrige Award recipient Freese and Nichols, Inc. posted a negative profit—-1.7 percent—and its morale was trending in the wrong direction. In 1996, the engineering … Continue reading

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What Can Be Learned By Following a Thread

Posted by Dawn Marie Bailey The beauty of the systems approach in the Baldrige Excellence Framework is that it depicts the interwoven connections of an organization. In any business, service, nonprofit, school, or health care organization, decisions impact operations, which … Continue reading

Posted in Baldrige Excellence Framework (Criteria), Community, Uncategorized | 2 Comments