Monthly Archives: August 2014

Maintaining Long-Term Employee Relationships

Posted by Christine Schaefer When Freese and Nichols Inc. won the Baldrige Award in 2010, the Texas-based small business boasted a strong ability to build long-term relationships with its employees. The 120-year-old engineering and architecture firm has averaged below-industry turnover … Continue reading

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It’s Time to Focus on Stratovation

Posted by Harry Hertz, the Baldrige Cheermudgeon I have always been fascinated by new words. A few years ago Larry Potterfield, the Founder and CEO of Baldrige Award recipient MidwayUSA shared one of his “words”: voluntold. Voluntold is helping people … Continue reading

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Budget Cuts? Baldrige Can (Still) Improve Your Schools

Posted by Christine Schaefer A new case study offered by ASQ this summer describes ongoing improvements in a public school district that has seen growing poverty and decreased funding in recent years. The Iredell-Statesville Schools (I-SS), located in southwestern North … Continue reading

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Congratulations on 35 Years

Posted by Dawn Marie Bailey Prior to the passage of the 1987 congressional act that created the Baldrige Award, “father of quality” Dr. Joseph Juran testified in front of Congress: [The United States’] loss of quality leadership has already cost … Continue reading

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A New Model for Excellence in South Africa

Posted by Christine Schaefer On August 1, the South African company Business Assessment Services (BAS)—acting on behalf of the new South African Excellence Foundation (SAEF)—publicly launched the latest South African Excellence Model (SAEMXIII™). The nonprofit SAEF will use the model … Continue reading

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