Monthly Archives: May 2014

Would the Founding Fathers Have Embraced Baldrige?

Posted by Dawn Marie Bailey A recent blog aimed at Federal government employees really caught my interest. “A Government Program That Has Withstood the Test of Time” written by Timothy J. Clark highlights how the Baldrige Criteria can be used within … Continue reading

Posted in Baldrige Award Process, Baldrige Criteria, Leadership, Measurement, Analysis, and Knowledge Management, Nonprofit, Operations Focus, Performance Results, Uncategorized | Tagged , , , , | 3 Comments

Where Being Small Supports a Strong Customer Focus

Posted by Christine Schaefer The community of the Baldrige Award-winning Pewaukee School District (located 21 miles outside Milwaukee, Wisconsin) dates to the 19th century. In that era, a pioneering settler from Vermont named Asa Clark taught school in his house. … Continue reading

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Never Let a Good Crisis Go to Waste

Posted by Dawn Marie Bailey In the wake of General Motor’s (GM’s) recall of  millions of vehicles that have been linked to as many as 13 deaths, Industry Week ran an article on what relatively new CEO Mary Barra should … Continue reading

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Can We Ignore Climate Change?

Posted by Harry Hertz, the Baldrige Cheermudgeon Last week the quadrennial U.S. National Climate Assessment was issued. Although the report is 840 pages long, the conclusion is clear. It is stated in the very first sentence: “Climate change, once considered … Continue reading

Posted in Baldrige Criteria, Business, Customer Focus, Education, Health Care, Leadership, Manufacturing, Nonprofit, Operations Focus, Performance Results, Small Business, Strategic Planning, Workforce Focus | Tagged , | 8 Comments

Community Colleges Highlighted in Commerce Secretary’s Award

Posted by Dawn Marie Bailey The night before U.S. Secretary of Commerce Penny Pritzker presented the 2013 Malcolm Baldrige National Quality Awards, she received an award of her own. The American Association of Community Colleges (AACC) presented her with the … Continue reading

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