Monthly Archives: April 2014

Dr. John Timmerman: Delivering on Brand Promise

Posted by Christine Schaefer In a previous Blogrige post, we shared insights from Gallup Senior Strategist Dr. John Timmerman on achieving customer-focused excellence. In the interview, Timmerman pointed out that the Baldrige Criteria for Performance Excellence provide “the holistic framework … Continue reading

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The (Efficient and Effective) Road to the Affordable Care Act

Posted by Dawn Marie Bailey Senior leaders at Baldrige Award recipient Sutter Davis Hospital (SDH) were recently asked how using the Baldrige Health Care Criteria for Performance Excellence helps to prepare their organization for the Affordable Care Act and the challenges … Continue reading

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From “Blind Squirrels Looking for Nuts” to Strategic Planners

Posted by Christine Schaefer One of the strengths of Baldrige Award-winning Pewaukee School District today is its systematic process for strategic planning. But Pewaukee leaders and staff members readily admit that the mature process today represents a lot of progress. Twenty years … Continue reading

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In Education, the Student Is the Only Customer or Not?

Posted by Harry Hertz, the Baldrige Cheermudgeon For as long as the Baldrige Education Criteria for Performance Excellence have existed, and probably longer, educators have debated whether the student is the customer or the product. In a 2010 New York … Continue reading

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More Great Insights from Harvard’s Kanter

Posted by Dawn Marie Bailey In a keynote address at the Baldrige Program’s recent Quest for Excellence® Conference, Dr. Rosabeth Moss Kanter shared key insights in the form of five of her favorite mantras. Friday we shared the first two; following … Continue reading

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