Monthly Archives: March 2014

Changing Culture: Insights from a 2010 Baldrige Award Winner

Posted by Christine Schaefer When Studer GroupĀ® won the Baldrige Award in 2010, the Florida-based consulting firm was noted for leveraging its customer-focused culture to achieve high satisfaction among the health care organizations it coaches in service excellence. In addition … Continue reading

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What Could You Discover About Your Customer Strategy?

Posted by Dawn Marie Bailey How do you deploy learning from the voice of your customers, plus company strategy, to workforce members in every room in the company, every factory floor, every customer service center, both domestic and abroad? That’s … Continue reading

Posted in Baldrige Award Recipients, Baldrige Criteria, Business, Customer Focus, Manufacturing, Measurement, Analysis, and Knowledge Management, Operations Focus, Performance Results, Uncategorized | Tagged , , , , | Leave a comment

Value of the Organizational Profile to an Ever-Changing Organization

Posted by Christine Schaefer The student demographic profile of Jenks Public Schools has significantly changed since the Oklahoma district became a Baldrige Award winner in 2005. The pace and variety of population shifts that Jenks has experienced may resemble those … Continue reading

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Listening and Customer Satisfaction

Posted by Dawn Marie Bailey Listening to customers. It’s something that any good organization knows that it needs to do to stay in business. But what are some tips for providing customers with feedback opportunities, for using technology to listen, … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Customer Focus, Health Care, Measurement, Analysis, and Knowledge Management, Performance Results, Uncategorized | Tagged , , , , | 1 Comment

Growing by Leaps and Baldrige

Posted by Christine SchaeferĀ  Around this time last year, we highlighted on Blogrige how MESA doubled its revenue after winning its first Baldrige Award in 2006. The Tulsa, Oklahoma-based small business also more than doubled in size between 2006 and … Continue reading

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