Posted by Christine Schaefer Baldrige Award winners receive a lot of attention every year, but did you know that two health care organizations earned recognition for category-level best practices as part of last year’s award process? Both organizations—Duke University Hospital … Continue reading
Posted by Dawn Marie Bailey Recently, the publishers of Quality Digest conducted a live interview with Janet Wagner, CEO of Baldrige Award-winning Sutter Davis Hospital, and Bob Fangmeyer, director of the Baldrige Performance Excellence Program. The interview brought out some … Continue reading
Posted by Dawn Marie Bailey Faced with limited resources, many health care administrators ask themselves whether to invest in Magnet or in the Baldrige Health Care Criteria for Performance Excellence. Is one more dispensable than the other? Magnet designation, now … Continue reading
Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Health Care, Uncategorized, Workforce Focus
Tagged Baldrige Award, Baldrige Award Recipients, Baldrige Criteria for Performance Excellence, Health care, Health Care Criteria Criteria for Performance Excellence Validated management practices national role models, magnet, nurse
Posted by Christine Schaefer We could all learn a lot from Dr. John Timmerman, senior strategist of customer experience and innovation at Gallup. In his former work as corporate vice president of quality and operations at The Ritz-Carlton Hotel Company, … Continue reading
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Posted by Dawn Marie Bailey Innovation, intelligent risking, sustainability, and visionary leadership are all concepts that appear in the Baldrige Health Care Criteria for Performance Excellence. And in today’s health care environment, a culture that embodies these concepts may be … Continue reading