Monthly Archives: February 2014

What’s So Great about Those Picked for Category Best Practices?

Posted by Christine Schaefer Baldrige Award winners receive a lot of attention every year, but did you know that two health care organizations earned recognition for category-level best practices as part of last year’s award process? Both organizations—Duke University Hospital … Continue reading

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Baldrige from Both Sides: An Interview

Posted by Dawn Marie Bailey Recently, the publishers of Quality Digest conducted a live interview with Janet Wagner, CEO of Baldrige Award-winning Sutter Davis Hospital, and Bob Fangmeyer, director of the Baldrige Performance Excellence Program. The interview brought out some … Continue reading

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What’s More Dispensable: Magnet or Baldrige?

Posted by Dawn Marie Bailey Faced with limited resources, many health care administrators ask themselves whether to invest in Magnet or in the Baldrige Health Care Criteria for Performance Excellence. Is one more dispensable than the other? Magnet designation, now … Continue reading

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Insights from an Innovator of Customer-Focused Excellence

Posted by Christine Schaefer We could all learn a lot from Dr. John Timmerman, senior strategist of customer experience and innovation at Gallup. In his former work as corporate vice president of quality and operations at The Ritz-Carlton Hotel Company, … Continue reading

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The Path to a New Health Care Model: Innovation, Agility, and the Ability to Pivot Quickly

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Posted by Dawn Marie Bailey  Innovation, intelligent risking, sustainability, and visionary leadership are all concepts that appear in the Baldrige Health Care Criteria for Performance Excellence. And in today’s health care environment, a culture that embodies these concepts may be … Continue reading

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