Monthly Archives: May 2013

Just One Day…

Posted by Harry Hertz, the Baldrige Cheermudgeon This is a two-part blog, each about just one day. Part A Just one day…. after four weeks of examiner training ended for 2013 it happened. I had a customer service experience that … Continue reading

Posted in Baldrige Award Recipients, Baldrige Director, Baldrige Examiners, Baldrige News | Tagged , , | 11 Comments

Where Kindness Is a Core Value (Leadership with Heart)

Posted by Christine Schaefer This post is about a concept that others have called leadership with heart. Ultimately, it’s about workforce engagement too, because I believe leading with heart supports and inspires such engagement. In particular, it’s about the kind of leadership modeled by … Continue reading

Posted in Baldrige Criteria, Baldrige Director, Leadership, Workforce Focus | Tagged , , | 10 Comments

For Whom Are You Working?

Posted by Dawn Marie Bailey Anyone can name his/her customers–whether they are the people who buy products and services from you or internal customers such as your boss or the next person in the supply chain. But does your organization have an … Continue reading

Posted in Baldrige Award Recipients, Customer Focus, Manufacturing, Uncategorized | Tagged , , , , , , , , , | Leave a comment

The Simple Bottle

Posted by Harry Hertz, the Baldrige Cheermudgeon I always take away gems of wisdom from the Baldrige Program’s annual Quest for Excellence® conference. This year was no exception. The gem I will share today comes from Choe Peng Sum, the chief executive officer … Continue reading

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First Win Their Hearts and Minds, Then Consider These Steps

Posted by Dawn Marie Bailey What’s the key to managing and engaging literally a city of employees? 2012 Baldrige Award recipient and municipal role model the City of Irving, Texas, may have some ideas. “Say what you mean and do … Continue reading

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