Posted by Christine Schaefer
The journey to excellence of Lockheed Martin Missiles and Fire Control (MFC) might be traced all the way back to the company’s beginning in 1999. The 2012 Baldrige Award-winning manufacturer, based in Grand Prairie, Texas, was created that year out of two company units. Those units had “distinctly different cultures, processes, business models, and systems,” according to James F. Berry, MFC’s president from 1997 to 2012. But the management team of the new company “embarked on a journey to create leaner common processes, an optimized culture, a consistent business model, and common business systems,” said Berry.
“Foundational to our successful performance throughout this journey has been the talent and engagement of our employees,” he added. “This company spends considerable time interacting with our employees at every level. We strive to ensure that our employees have careers rather than jobs.”
As a result of this focus, nearly 85 percent of MFC employees in 2011 reported being proud to work for MFC, outperforming a national benchmark of 82 percent. MFC also boasts a high employee retention rate—95 percent and 94 percent in 2011 and 2012, respectively. The company considers its low turnover rate, the lowest in its industry, an indicator of employee engagement.
During the Baldrige Program’s 25th Annual Quest for Excellence® Conference in Baltimore, Berry joined other senior leaders of 2012 Baldrige Award recipients in celebrating performance excellence and sharing best practices. As a Baldrige Award recipient, MFC is showing its commitment to helping other organizations improve and excel by widely sharing its seven principles for performance excellence.
Watch a video in which Berry discusses highlights of MFC’s success story here. And look for more posts about MFC and the other three 2012 Baldrige Award recipients here on Blogrige soon!