Celebrating the Journey: The 2012 Baldrige Award Recipients

Posted by Dawn Marie Bailey

Lockheed Martin Missiles and Fire Control

Photo: LMS staff at Baldrige Award ceremony“What a journey this has been,” began James E. Berry, president of 2012 Baldrige Award winner Lockheed Martin Missiles and Fire Control (MFC).

In the 1990s, with major consolidations in the defense industry, everything changed in MFC’s environment. The manufacturer of missiles and sensor systems had to prepare and stay at the forefront of these changes.

In 1997, MFC started its 15-year journey of continuous improvement with the help of the Baldrige Criteria for Performance Excellence and a Baldrige coach.

Use of “Baldrige sustains and maintains a succession of learning; a model to stay out front of constant change. It helps an organization to reset if its process are not as efficient as they should be,” Berry said. “We look forward to continuing the constant improvement.”

Berry said MFC provides the most reliable missile systems to people engaged all over the world. Over the last 15 years, 108 events have been 100% successful, therefore creating efficiencies and saving in excess of $3 billion for the U.S. government.

Baldrige and its Criteria have helped MFC stay focused on its system. “The Baldrige process has revelations in it,” he said. “If you’ve been in a business for a long time, another set of eyes [Baldrige assessment against the Criteria] can literally shock you by pointing out what you missed.”

MESA

Photo: MESA staff at Baldrige Award ceremony“MESA is made up of truly tireless workers who all deserve to be up on this stage,” said Terry May on accepting MESA’s 2012 Baldrige Award. “Another big thanks goes to the people who pay our bills and drive our business: our customers. . . .  We hope receiving this award demonstrates to them just how much we care about our organization and theirs.”

May also thanked the Baldrige community for the Criteria, its concepts, the best practices, and the continuous feedback since MESA started its journey over ten years ago. “We know now that we wouldn’t be the organization we are today without [the Baldrige community]. You helped us become a world-class organization, and for that we thank you.”

MESA began its Baldrige journey ten years ago, a journey that May said has been a “continuous learning curve,” helping to shape and improve the small business.

“This recognition, however, is not the end of our journey to excellence. It’s another step—a major step—in our ongoing pursuit of performance. It is proof, to you and to ourselves, that we are a world-class organization.”

This blog will continue with ceremony presentations from North Mississippi Health Services and the City of Irving, Texas.

 

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