Monthly Archives: March 2013

Draconian Budget Cuts and the Education Criteria: One District’s Story

Posted by Dawn Marie Bailey It’s no surprise to anyone that the economy has been bad. And in the education sector, where healthy budgets mean that teachers have the needed supplies and students have the adequate guidance to learn, a bad economy can be … Continue reading

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CEO Tells How MESA Doubled Revenue since 2006 Baldrige Award

Posted by Christine Schaefer MESA is a fast-growing small business that will soon receive its second Baldrige Award crystal. How did this provider of pipeline corrosion-control services and materials become a national role model for performance excellence? MESA’s CEO Terry May … Continue reading

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Sustaining Excellence: Cat Financial, “Just What We do to Improve our Business”

Posted by Dawn Marie Bailey It’s been ten years since Caterpillar Financial Services Corporation U.S., the financial services business unit within large manufacturer Caterpillar, Inc., received its Malcolm Baldrige National Quality Award from President George W. Bush. At the time … Continue reading

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Sustaining Excellence: Studer Group’s Continuous Improvement

Posted by Dawn Marie Bailey The importance of “formalizing the informal” and the value of a systematic and annual review were two key learnings that 2010 Baldrige Award recipient the Studer Group learned from its Baldrige assessments. Debbie Ritchie, the Studer … Continue reading

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Don’t Lose Your Lunch in a Chicago Taxicab

Posted by Harry Hertz, the Baldrige Cheermudgeon I was in Chicago this week.  As in many cities, I had the opportunity to take a few taxi rides. Also, as in many cities, there was a placard with useful information posted … Continue reading

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