Monthly Archives: October 2012

The Only Thing that is Certain about Health Reform

Posted by Dawn Marie Bailey “The only thing that is certain about health care reform is that health care is going to be reformed,” says Chris Jennings, president of Jennings Policy Strategies and former senior health care advisor to President Bill … Continue reading

Posted in Baldrige Criteria, Health Care, Leadership, Measurement, Analysis, and Knowledge Management, Uncategorized | Tagged , , , , | Leave a comment

How the U.S. Dept. of Veterans Affairs Promotes Excellence

Posted by Christine Schaefer What’s behind the 94% customer satisfaction rating of a Veterans Affairs (VA) organization—the highest rating ever recorded by the University of Michigan’s American Customer Satisfaction Index? The short answer is the Baldrige Criteria. Specifically, the Baldrige-based program that promotes … Continue reading

Posted in Baldrige Criteria, Baldrige State & Local Programs, Nonprofit, Performance Results | Tagged , | 4 Comments

Caveat Emptor

Posted by Harry Hertz, the Baldrige Cheermudgeon This past week the Wall Street Journal had an article entitled, “The Myth of the Black Friday Deal.” The basic point was that you are wasting your time joining the mad dash for great … Continue reading

Posted in Baldrige Criteria, Baldrige Director, Business, Customer Focus | Tagged , | Leave a comment

Texas Superintendents Network for Excellence

Posted by Dawn Marie Bailey Agreeing on one course of action may not be easy when most educators come together. But not in Texas. At a recent leadership meeting of school administrators, principals, and assistant principals, Leslie Bonar, assistant principal from … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Criteria, Baldrige News, Education, Uncategorized | Tagged , , , , , | 1 Comment

Holding the Baby…

Posted by Harry Hertz, the Baldrige Cheermudgeon We recently held a meeting of the Baldrige Executive Fellows at Sharp HealthCare. The other presenting organization at this meeting was 2010 Baldrige Award recipient MEDRAD (now part of Bayer HealthCare’s new Radiology and Interventional … Continue reading

Posted in Baldrige Award Recipients, Baldrige Director, Baldrige Events | Tagged , , | 5 Comments