Monthly Archives: July 2012

Do We Need Separate Excellence Criteria for the Financial Services Industry (and Maybe Others)?

Posted by Harry Hertz, the Baldrige Cheermudgeon I am referring in particular to the Leadership category of the Baldrige Criteria for Performance Excellence. More specifically, to the questions related to legal and ethical behavior. And, to give an example, the … Continue reading

Posted in Baldrige Criteria, Baldrige Director, Leadership | Tagged , | 7 Comments

No Organization Is Too Small to Benefit from the Baldrige Criteria

Posted by Christine Schaefer Frustrated with the leadership of a community organization that doesn’t seem to be making decisions based on facts or meeting your or other stakeholders’ needs? Fed up with a youth sports coach who isn’t listening to concerns from players or … Continue reading

Posted in Baldrige Criteria, Small Business | 4 Comments

Tied to American Prosperity, Lassoed and All

Posted  by Dawn Marie Bailey As the Baldrige Performance Excellence Program celebrates its 25th anniversary, I’d like to remember the program’s namesake—and perhaps remind us of the unbreakable tie that Baldrige has always had to a strong economy, jobs, and American … Continue reading

Posted in Baldrige News, Business, Manufacturing | Tagged | 3 Comments

Does Deceit Build Customer Loyalty?

Posted by Harry Hertz, the Baldrige Cheermudgeon Obviously you know my answer to the question stated in the title. And yes, this post is the “mudgeon” side of me raising its head. I have become accustomed to “abuse” from magazines … Continue reading

Posted in Baldrige Criteria, Baldrige Director, Customer Focus, Uncategorized | Tagged , , | 9 Comments

Another Cheer for Baldrige Volunteers!

Posted by Christine Schaefer The 2012 Baldrige Award process is now well under way. That means the time is ripe to thank the approximately 450-member-strong corps of volunteers known as examiners. As I consider the enormous contributions of these smart, hard-working volunteers, I’d like to repeat a … Continue reading

Posted in Baldrige Examiners | 4 Comments