Monthly Archives: June 2012

A Question about Negative Examples and Compelling Case Studies

Posted by Christine Schaefer What’s a more compelling example—a role model or a case of what not to do? That’s what I’ve been pondering lately in thinking about Baldrige case studies. I want to gain insights on this question from those who … Continue reading

Posted in Baldrige Criteria, Customer Focus, Leadership | Tagged | 10 Comments

Getting Started with Baldrige

By Pamela Wong “Why are we doing this?” Every organization needs to ask this question before embarking on the Baldrige journey, pointed out Nancy Pratt, senior vice president, clinical effectiveness, at Sharp HealthCare, a 2007 Baldrige Award winner. “If [the … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Events, Health Care | 1 Comment

Is There Something Funny about Measuring Morale?

Posted by Christine Schaefer  Not long ago I enjoyed my evening commute for a change thanks to an amusing radio show segment that described some alternative (and seemingly screwball) measures of employee morale and engagement. Who would expect that a valid … Continue reading

Posted in Baldrige Criteria, Workforce Focus | 2 Comments

How to Use Baldrige to Move from Information to Wisdom

Posted by Dawn Marie Bailey Does your measurement, analysis, and knowledge management system suffer from any of the following? Metrics without benchmarks Metrics that are not actionable Redundant data collection for the same measures If you answered yes, then consider category 4 of … Continue reading

Posted in Baldrige Award Recipients, Baldrige Criteria, Measurement, Analysis, and Knowledge Management, Uncategorized | Tagged , , , , | 1 Comment

Onward and Upward for High School Graduates

Posted by Pamela Wong An important event took place in the nation’s capital this spring, sponsored by America’s Promise Alliance. The Building a Grad Nation Summit convened education stakeholders to focus on increasing the high school graduation rate nationwide. The … Continue reading

Posted in Baldrige Award Recipients, Baldrige Criteria, Education, Uncategorized | 1 Comment