Monthly Archives: May 2012

K&N Takes Home Another Award–Ethics in Business

Posted by Dawn Marie Bailey The Criteria for Performance Excellence are clear that world-class organizations proactively address the need for ethical behavior in all they do and look for opportunities to excel in such behavior. But it is not often that … Continue reading

Posted in Baldrige Award Recipients, Baldrige Criteria, Business, Leadership, Uncategorized | Tagged , , , , , , | 1 Comment

Allow Me to Reminisce (and Look Forward) Dear Examiners

Posted by Harry Hertz, the Baldrige Cheermudgeon We just completed the first leg of our 25th anniversary year, with our 25th annual Baldrige examiner training. This year 445 examiners, 12 judges, and 33 visitors (11 international) completed training. In 1988, our first year, … Continue reading

Posted in Baldrige Director, Baldrige Events, Baldrige Examiners | Tagged , , | 4 Comments

Ritz-Carlton: It’s All About the Relationship

By Pamela Wong  “Employee engagement drives customer engagement,” Janet Souter of the Ritz-Carlton Hotel Company told the standing-room-only crowd. She spoke at a breakout session at the 24th Annual Quest for Excellence Conference. But how does Ritz-Carlton engage its workforce? The … Continue reading

Posted in Uncategorized | 1 Comment

Baldrige Treasures in Plain View: Who Knew?

Posted by Christine Schaefer Every once in a while, I find an amazingly great book at the bottom or back of one of my household’s 15+ jam-packed bookbins or double-stacked bookcases. (Yes, I am a bibliophile, and my home might be confused … Continue reading

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Freese and Nichols: A Client-Focused Culture Leads to Loyalty

Posted by Christine Schaefer Meet an organization that counts customers of up to ten years among its newest, with those relationships among its shortest. Meet Freese and Nichols, a small business that provides engineering and other consulting services and won the Baldrige Award in 2010 for its … Continue reading

Posted in Baldrige Award Recipients, Customer Focus, Small Business | 1 Comment