Monthly Archives: April 2012

The Setting Was Spiritual, the Event Was Emotional

Posted by Harry Hertz, the Baldrige Cheermudgeon It was the first time an Alaska Native/American Indian owned organization had received the Baldrige Award. It was well-deserved and the celebration was joyous. It took place at the beautiful Smithsonian Museum of … Continue reading

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Henry Ford Health System: Laboratory for Innovation

Posted by Christine Schaefer “If you can make it in a complex market like Detroit,” Henry Ford Health System President and Chief Operating Officer Robert Riney told participants at the 24th Annual Quest for Excellence® conference, “you can make it anywhere.” The … Continue reading

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The Baldrige Program Turns 25!

by Pamela Wong We hope you are ready to celebrate, because the Baldrige Performance Excellence Program is about to begin a year-long birthday celebration. The celebration will culminate in a 25th Anniversary Gala held in conjunction with the Quest for … Continue reading

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Concordia Publishing House: Modeling Fact-Based Management

Posted by Christine Schaefer Concordia Publishing House (CPH), publishing arm of the Lutheran Church–Missouri Synod (LCMS), aims for 100 percent overall customer satisfaction. In 2011, when the St. Louis, Missouri-based nonprofit was honored with the Baldrige Award, its overall customer satisfaction scores were at … Continue reading

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How to Use Baldrige for Strategic Planning–and Raise Health Status and Employee Engagement at the Same Time

Posted by Dawn Marie Bailey Before Baldrige, every three to five years, the strategic planning staff at 2011 Baldrige Award recipient Southcentral Foundation (SCF) went to a locked room, opened up a dense binder from the last planning cycle, and … Continue reading

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