Monthly Archives: November 2011

Criteria Uses, Criteria Uses: Let me Count the Ways

Posted by Dawn Marie Bailey This is not a blog for applicants for the Malcolm Baldrige National Quality Award; by using the Criteria for Performance Excellence to write an award application, they are already actively engaged in improving their work systems … Continue reading

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Customers of the Future, We Are Listening

  Posted by Dawn Marie Bailey How well do you know your current customers? Or perhaps a better question is how well do you know your future customers? Concordia Publishing House (CPH), a 2011 winner of the Malcolm Baldrige National … Continue reading

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A Global Success Story

Posted by Pamela Wong Organizations that have won the Malcolm Baldrige National Quality Award are an elite group, no doubt about it. But there is an even more elite group—the handful of those organizations (just five) who have won the … Continue reading

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Why Should Senior Leaders Become Baldrige Executive Fellows?

Posted by Bob Fangmeyer  The Baldrige Executive Fellows Program is an executive development program centered on forming relationships with and learning from Baldrige Award Recipient senior executives. Award Recipients are not “perfect” organizations, but they have demonstrated role-model excellence in … Continue reading

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It Takes a Village

Posted by Pamela Wong   Ever since my youngest graduated about 18 months ago, I sometimes feel a pang when I drive past the high school. No longer am I involved the way I was as a parent of three students. … Continue reading

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