Posted by Zara Brunner
Thomson Reuters just released a report finding that Baldrige hospitals (those that either received a site visit or the Baldrige Award at the national level) outperformed non-Baldrige hospitals on nearly all of the measures of performance used in the Thomson Reuters 100 Top Hospitals. It’s great to have this outside study to validate what Baldrige applicants, winners, examiners, state programs, and other community members have known for so long: Baldrige really does make a difference in improving health care outcomes, accelerating organizational performance, and in saving lives.
You can see the full report, but in the meantime let me highlight some of the findings:
- Baldrige hospitals were six times more likely to be counted among the 100 Top Hospitals, which represent the top 3% of hospitals in the United States
- Baldrige hospitals outperform the 100 Top Hospitals on the following Thomson Reuters measures:
- risk-adjusted mortality index
- risk-adjusted complications index
- patient safety index
- CMS core measures score
- severity-adjusted average length of stay
- adjusted operating profit margin
- Baldrige hospitals were significantly more likely than peers to display faster five-year performance improvement
“The results of the Thomson Reuters study confirm what we’ve known for years: using the Baldrige Criteria and the earnest pursuit of the Baldrige evaluation will improve your organization by nearly every measure of success, be it in outcomes, safety, customer and employee satisfaction, or profitability,” says the Baldrige Cheermudgeon, Harry Hertz.
If you were thinking about getting started with the Baldrige Criteria, are in the early stages of assessing your organization with the Criteria, or applying for the Baldrige Award, this new study should bolster your reasons for doing so. To all those organizations, health care and otherwise, that just completed their Baldrige site visits: congratulate your staff on their accomplishments. And to all the Baldrige Examiners who make site visits and the Baldrige process possible: thank you for the difference you make to improving U.S. performance across all sectors!