Monthly Archives: October 2011

Thomson Reuters Finds Baldrige Hospitals Outperform Peers

Posted by Zara Brunner Thomson Reuters just released a report finding that Baldrige hospitals (those that either received a site visit or the Baldrige Award at the national level) outperformed non-Baldrige hospitals on nearly all of the measures of performance used … Continue reading

Posted in Community, Impact of Baldrige, Uncategorized | 8 Comments

Contranym…It’s Just Another Word!

Posted by Harry Hertz, the Baldrige Cheermudgeon Until last week, I did not know what a contranym was. I also thought that cleave was to separate or split apart, as with a meat cleaver. Imagine my surprise when I read … Continue reading

Posted in Baldrige Excellence Framework (Criteria) | Tagged , | 5 Comments

Re-Quest for Excellence . . .

Posted by Jeff Lucas Well, not exactly, but the Baldrige Regional conferences do showcase our current class of Baldrige winning organizations telling their powerful stories.  We recently wrapped up our conference season with the second regional conference in Birmingham, Alabama.  The … Continue reading

Posted in Award Recipients | 1 Comment

Super-size or Undersize…the Customer Loses!

Posted by Harry Hertz, the Baldrige Cheermudgeon It has been a while since I shared some thoughts from the customer’s perspective. It has been building up in me…so you are in for a super-sized treat or undersized disappointment! Why is … Continue reading

Posted in Baldrige Excellence Framework (Criteria) | Tagged , , , | 3 Comments