Monthly Archives: July 2011

The G8 Forum, Rosabeth Moss Kanter, and the Baldrige Criteria

Posted by Harry Hertz, the Baldrige Cheermudgeon OK, you ask, what could the G8, a distinguished Harvard professor, and the Baldrige Criteria for Performance Excellence possibly have in common? It all started with an HBR blog post by Rosabeth Moss Kanter … Continue reading

Posted in Baldrige Criteria, Baldrige Director, Business, Customer Focus, Leadership, Measurement, Analysis, and Knowledge Management, Performance Results | Tagged , , | 2 Comments

Criteria Requirement 3.1b.(1) How do you determine customer satisfaction and engagement?

  Posted by Jeff Lucas One of the ways that we do it, is by conducting an annual survey of the applicants for the Malcolm Baldrige National Quality Award.  This is a limited but important segment of our overall customer … Continue reading

Posted in Customer Focus | Tagged , , | 2 Comments

Cheers for Baldrige Volunteers!

Posted by Christine Schaefer No matter where I’ve worked for pay since college, I’ve always enjoyed spending some of my off-duty time working for free. Whether that service involved long-term commitments such as mentoring children in challenging situations or simple … Continue reading

Posted in Baldrige Examiners, Workforce Focus | Tagged , , , | 1 Comment

Baldrige Examiner Training Gets High Marks!

Posted by – Bob Hunt, Workforce Development Team The evaluations are in!  Overall satisfaction with our examiner classroom training in May at the NIST campus garnered the highest scores in the past decade, and maybe of all time!  On a … Continue reading

Posted in Baldrige Award Process, Baldrige Examiners | Tagged , | 3 Comments

It’s that Customer Thing…Again

Posted by Harry Hertz, the Baldrige Cheermudgeon I had a great trip recently. First, there was the fourth meeting of our Baldrige Executive Fellows. I am still amazed by the great group of people in this first cohort and by … Continue reading

Posted in Baldrige Criteria, Baldrige Director, Baldrige State & Local Programs, Customer Focus | Tagged , , , , , , | 2 Comments