Monthly Archives: June 2011

How to Increase Your Accreditation ROI

Posted by Pamela Wong   The Baldrige Program had the opportunity to exhibit last weekend at the 2011 Annual Conference of the Accreditation Council for Business Schools & Programs (ACBSP). It’s always nice to reconnect with ACBSP’s friendly members, which … Continue reading

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Meet the Twins

Posted by Harry Hertz, the Baldrige Cheermudgeon What twins is he talking about, you ask. The twins that are in the Criteria for Performance Excellence. The twins that have been the subject of recent discussion on our LinkedIn improvement thread. … Continue reading

Posted in Baldrige Criteria, Baldrige Director | Tagged , , , | 6 Comments

A Customer Metamorphosis: How Do You Become Your Customer?

Posted by Dawn Marie Bailey At Baldrige examiner training this year, we put a lot of emphasis on stepping back from simply practicing creation of a key product (writing strength and opportunity for improvement comments for applicants of the Malcolm Baldrige … Continue reading

Posted in Baldrige Criteria, Customer Focus | Tagged | 8 Comments

Slow-Growth Economy and Organizational Recovery

  Posted by Bob Fangmeyer Positive economic news these days is rare. Various experts claim that we remain in a period of slow-growth at best, headed for a depression not seen since the 30’s at the worst. So what should one do in such a … Continue reading

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Are You Flying Blind?

Posted by Harry Hertz, the Baldrige Cheermudgeon It all started last Friday morning when I was driving to work. Part of my commute is on a winding country road that is one lane in each direction. I usually see only … Continue reading

Posted in Baldrige Criteria, Baldrige Director, Strategic Planning | Tagged , | 5 Comments