Posted by Harry Hertz, the Baldrige Cheermudgeon
In my most recent Insights column I talked about the 2011 Criteria for Performance Excellence introduction of the concept of intelligent risk. I offered that an operational definition of an intelligent risk might be “an opportunity where the potential gain outweighs the harm or loss that could impact the organization’s sustainability if the opportunity is not explored.”
So, you might ask, does the Baldrige Program take intelligent risks? Like any other organization, I believe we must to sustain ourselves. This year, we started an Executive Fellows Program, a one-year fellowship for senior executives to become more familiar with Baldrige concepts and Baldrige role model organizations and their practices. The new program has required a very significant effort on the part of our staff and our dedicated volunteers. The resources had to come from efficiencies elsewhere in the Program, without the use of additional funds. Will the Fellows Program affect sustainability long-term? It is too early to say, but we will be monitoring the impact of the program among large organizations previously not significantly engaged with Baldrige.
To find resources for new programs the Baldrige Program is committed to leaning existing processes and is also developing a strategy map to better focus our efforts and look at our business model. We are also using technology to help us be more efficient and effective. We are increasing training and development materials available through our web site and this past year introduced BOSS, the Baldrige On-line Scorebook Solution, to help our volunteer workforce save time and improve quality in their application reviews. We are using social media to broadcast our message, witness Blogrige as an example.
Do you believe intelligent risk is a requirement for sustainability? How are your organizations preparing for the future and taking intelligent risks? I would like to hear your thoughts!