Quality on Campus

Posted by Jeff Lucas


The American Society for Quality has a new publication devoted to identifying best practices and improving quality in higher education, unambiguously named Quality Approaches in Higher Education.  The publication will serve as a peer-reviewed source for an ongoing discussion of issues related to applying the tools of quality, continuous improvement and Baldrige in higher education settings.

The current issue, Vol. 1 No. 2, includes an editorial on STEM Education by current ASQ Education Division Chair, Cindy Veenstra, along with articles on Integrating Writing into Freshman Engineering, Monitoring Student Attrition, Transforming Teaching Evaluations, and Metrics for Assessing Engineering Instruction.

Increasing interest in the Baldrige approach in the higher education sector has been an extremely tough nut to crack.  There are of course some notable exceptions such as the work of the Accreditation Council for Business Schools & Programs that I wrote about here and the highly regarded Excellence in Higher Education model that integrates Baldrige Criteria requirements with the standards of the regional accrediting bodies. However, achieving wide ranging impact has been slower than desired in comparison to other sectors, such as health care, which has seen wide-scale adoption of Baldrige.

So we welcome this new addition to the conversation and encourage you to both check out the current content and contribute your own.  Author guidelines and the call for manuscripts for future issues can be found in the publication.  Additional information about Baldrige in education as well as testimonials may be found here.

And by all means, if you have the silver bullet that will get Baldrige onto our nation’s college campuses, please share it now.


About Barbara Fischer

NIST Baldrige
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3 Responses to Quality on Campus

  1. Georgia says:

    We are working on applying this to the training we provide in the NIST W&M Division too.

  2. Bryan Zak says:

    I know of at least two doctoral dissertations researching how to integrate the Baldrige criteria into education, glad to see it is making its way into the curriculum.

  3. Richard Apple says:

    Excellent initiative. Sadly I recently talked to someone working on his master’s in organizational development who had never heard of Baldrige.

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