Monthly Archives: September 2010

Report from the Road

Posted by Harry Hertz, the Baldrige Cheermudgeon It has been a while since I have blogged. I apologize, but I have had a fascinating two weeks. And I am cheering! I have been at the Baldrige regional conference in the Los Angeles area, … Continue reading

Posted in Baldrige Award Recipients, Baldrige Director, Baldrige Events, Business, Customer Focus, Health Care, Leadership | Tagged , , , , | 1 Comment

Supporting Fido with Baldrige

Posted by Dawn Marie Bailey   For years, I volunteered as a foster mother for homeless dogs, and it was truly one of the most rewarding and one of the most stressful times of my life. I fostered Laverne and … Continue reading

Posted in Baldrige Criteria, Customer Focus | Tagged | 4 Comments

The Expansion of Community Health Care

Posted by Dawn Marie Bailey   Over the next five years, $11 billion in new funding is estimated to stream into community health centers as a result of the Affordable Care Act, signed into law in March 2010. This could result in … Continue reading

Posted in Baldrige Criteria, Health Care | Tagged | 5 Comments

Which Comes First: Financial Performance or Employee Engagement?

Posted by Pamela Wong Researchers recently tackled an interesting chicken-or-egg question of which drives the other: financial performance or employee engagement. The research team, led by Gallup’s Jim Harter, Ph.D., and Frank L. Schmidt, Ph.D., of the University of Iowa, … Continue reading

Posted in Baldrige Criteria, Performance Results, Workforce Focus | 11 Comments

Eye Witnesses to Excellence!

Posted by Bob Fangmeyer (a.k.a Marlin Perkins) Well, it’s that time of year again in the Baldrige Program. When all the kids go back to school,the weather cools, and the Baldrige Panel of Judges makes its annual pilgrimage to determine which of the Baldrige … Continue reading

Posted in Baldrige Award Process, Baldrige Award Recipients, Baldrige Events, Baldrige News | Tagged | 3 Comments