Monthly Archives: August 2010

Power Outages and Customer Service

Posted by Zara Brunner The Baldrige Cheermudgeon is rubbing off on me.  It’s my time to rant.  For those of you who live in the Montgomery County Maryland area or who heard about our barrage of power outages, you can probably relate. This summer … Continue reading

Posted in Customer Focus | Tagged , , , , , | 4 Comments

I Have Been to Missouri…and What They Showed Me Was Wonderful!

Posted by Harry Hertz, the Baldrige Cheermudgeon Can you imagine a community in which business, education, health care, and government are using Baldrige to improve? Wouldn’t you love to live in that community, not to mention work, educate your children, … Continue reading

Posted in Baldrige Award Recipients, Baldrige Criteria, Baldrige Director, Baldrige Events, Baldrige State & Local Programs, Leadership, Performance Results, Strategic Planning | Tagged , , | 6 Comments

“You Can Take this Job and…”..Celebrate the Antihero

Posted by Harry Hertz, the Baldrige Cheermudgeon So, the song that kept coming into my mind this week is that country and western hit “You Can Take this Job and…” Yes, it is a busy time for the Baldrige Program, with … Continue reading

Posted in Baldrige Award Recipients, Baldrige Director | Tagged , , , , , , | 4 Comments

Driving Excellent Results in Rural Health Care

Posted by Dawn Marie Bailey Disparities in health care are prevalent in rural America, where providers face very different obstacles from their urban counterparts. But North Mississippi Medical Center (NMMC), the largest rural hospital in the United States, has demonstrated that the Baldrige Health Care … Continue reading

Posted in Baldrige Award Recipients, Health Care, Performance Results, Workforce Focus | Tagged | 1 Comment

Growing Gap in Going Green

Posted by Jeff Lucas When Washington University in St. Louis committed to designing and building their Tyson Research Center to the most exacting green building standards, those of the International Living Building Institute, they encountered an unusual problem.  It wasn't … Continue reading

Posted in Manufacturing | 1 Comment